age44 Privacy Policy

Overview

Introduction and Scope

This Privacy Policy describes how age44 collects, uses, stores, shares and protects personal information provided by users of the age44 online gaming platform. By registering an account or using any part of the age44 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Privacy Policy, you must not register or use age44.

age44 is committed to protecting the privacy of all players. We handle personal data responsibly, store it securely using SSL encryption, and never sell your personal information to third parties for their own marketing purposes. This Privacy Policy applies to all personal information collected through the age44 website, account registration process, customer support interactions, and all other platform touchpoints.

Our Commitments

What age44 Commits to on Privacy

Data Collection

Personal Information We Collect

age44 collects personal information that you provide directly, as well as certain technical information collected automatically when you use the platform. The categories of personal information we collect are described below.

• Registration data: Name, date of birth, mobile number, email address and any other information you provide when creating your age44 account. This information is required to open your account and verify your identity.
• KYC verification data: Government-issued photo ID, proof of address and payment method confirmation documents submitted when completing identity verification. KYC documents are stored securely and used solely for identity and age verification purposes as required by platform policy.
• Financial transaction data: Records of all deposits, withdrawals and bet transactions made through your age44 account, including the mobile wallet reference numbers associated with bKash, Nagad and Rocket transactions. This data is required for account management, fraud prevention and regulatory compliance.
• Device and usage data: IP address, browser type and version, device type, operating system, referring URL, pages visited, session duration and other technical information collected automatically when you access age44. This data is used for security monitoring, fraud detection and platform performance optimisation.
• Support communications: Records of your communications with the age44 support team, including emails and any documentation you submit in support of a query or complaint. These records are retained to help resolve disputes and improve our support service.

Data Use

How age44 Uses Your Personal Information

age44 uses the personal information it collects for the following purposes. In each case the use of your data is proportionate to the purpose and limited to what is necessary.

• Account Operation

  Your registration data, KYC documents and transaction history are used to create and operate your age44 account, process your deposits and withdrawals via bKash, Nagad and Rocket, verify your identity and age, and ensure that the platform is used only by eligible players aged 21 and above.

• Security and Fraud Prevention

  Device and usage data, together with transaction records, are analysed by age44's security systems to detect and prevent fraud, money laundering, duplicate accounts, bonus abuse and other prohibited conduct described in the age44 Terms and Conditions. Where suspicious activity is identified, age44 may share relevant data with payment processors or relevant authorities as required by law.

• Platform Improvement

  Aggregated and anonymised usage data is analysed to understand how players use age44, which features are most popular, and where the platform can be improved. This analysis does not identify individual players and is used solely for product development purposes.

• Promotional Communications

  Where you have not opted out, age44 may use your contact details to send you information about promotions, bonuses and seasonal offers relevant to your use of the platform. You may opt out of promotional communications at any time by contacting age44 support. Opting out of promotional emails does not affect transactional and account communications, which are sent regardless of preference.

Data Sharing

When We Share Your Information

age44 does not sell personal data. We share personal information with third parties only in the limited circumstances described below.

• Payment Processors

  age44 shares the minimum necessary transaction data with payment processors (bKash, Nagad, Rocket and card networks) to facilitate deposits and withdrawals. These processors operate under their own privacy policies and are bound by applicable data protection obligations. age44 does not share unnecessary personal information with payment processors beyond what is required to process a specific transaction.

• Legal and Regulatory Disclosure

  age44 may be required by law to disclose personal information to relevant authorities, including in connection with anti-money laundering obligations, fraud investigations, court orders or other legal processes. In such cases age44 will disclose only the information specifically required and will inform the affected player where permitted by law.

• Service Providers

  age44 works with third-party service providers (for example, hosting infrastructure providers and analytics services) who process data on age44's behalf. These providers are engaged under contracts that require them to process personal data only as instructed by age44, to implement appropriate security measures, and not to use the data for their own purposes.

Cookies

Cookies and Tracking Technologies

age44 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and collect usage analytics. A cookie is a small text file placed on your device by the age44 website. Cookies do not contain your password or payment details. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a defined period to improve your experience when you return to age44.

Most modern browsers allow you to control cookie settings, including blocking or deleting cookies. Please be aware that disabling cookies may affect the functionality of the age44 platform, including your ability to stay logged in or access certain features. age44 does not use third-party advertising cookies and does not share cookie-derived data with advertising networks.

Security

How We Protect Your Data

age44 takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration or disclosure. These measures include SSL encryption for all data in transit, hashed password storage, role-based access controls for staff, and regular security reviews of our systems and processes.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or interests, age44 will notify affected players promptly and take all reasonable steps to contain and remediate the breach. You can help protect your account by using a strong, unique password for age44 and by keeping your login credentials confidential.

Your Rights

Your Data Rights Explained

As a user of age44, you have the following rights in relation to your personal data. To exercise any of these rights, contact age44 support via the email on our website. We will respond to all valid requests within a reasonable timeframe.

• Right of Access

  You have the right to request a copy of the personal data that age44 holds about you. On receiving a valid access request, age44 will provide you with a summary of your personal data in a readable format within a reasonable processing period.

• Right to Rectification

  You have the right to request correction of inaccurate or incomplete personal data that age44 holds about you. Update requests should be submitted to age44 support along with any supporting documentation required to verify the correct information.

• Right to Erasure

  You have the right to request deletion of your personal data. age44 will action erasure requests subject to any overriding legal or regulatory retention obligations. Where age44 is required to retain certain records by law (for example, financial transaction records for compliance purposes), those records will be retained for the legally required minimum period and then securely deleted.

• Right to Restrict Processing

  In certain circumstances you may request that age44 restrict the processing of your personal data — for example, while a correction request is being reviewed. During a restriction period, age44 will continue to store your data but will limit its use to the purposes you have consented to or as required by law.

Retention and Minors

Data Retention and Protection of Minors

age44 retains personal data for as long as your account is active and for a reasonable period thereafter to fulfil the purposes described in this Privacy Policy, including legal and regulatory compliance obligations. When personal data is no longer required, it is securely deleted or anonymised. Transaction records may be retained for a minimum period required by applicable financial regulations even after account closure.

age44 is strictly a platform for adults aged 21 and above. age44 does not knowingly collect or store personal data relating to persons under 21 years of age. If age44 discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. Parents and guardians who believe a minor may have registered an age44 account should contact age44 support immediately.

Policy Updates

Changes to This Privacy Policy and How to Contact Us

age44 reserves the right to update this Privacy Policy at any time. When we make material changes, the revised Privacy Policy will be published on this page with an updated effective date. Your continued use of the age44 platform after any change constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

If you have any questions, concerns or requests relating to this Privacy Policy or the way age44 handles your personal data, please contact the age44 support team using the email address displayed on our website. We are committed to responding to all privacy enquiries promptly and to resolving any concerns you may have about the way your personal information is used.